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Utilities United Against Scams promote: "Utility Scam Awareness Week - November 12-23"The attached news release contains valuable information (see below) and tips for businesses and residents regarding scams.Take a moment to view the award-winning video "Hang Up, Don't Pay Up: When a Scammer Calls",
FirstEnergy maintains a SCAM information page on the website: https://www.firstenergycorp.com/content/customer/help/safety/scam-info/known-scams.htmlNever dial the phone number the scammer provides - West Penn Power & Penn Power phone numbers are printed on your bill.West Penn Power24 Hours a Day - 1-888-544-4877Customer Service - 1-800-686-0021Payment Options - 1-800-736-3404Penn Power24 Hours a Day - 1-888-544-4877Customer Service - 1-800-720-3600Payment Options - 1-800-774-1674Know these important tips: • Customers who are behind on their accounts receive written notices of a possible disconnection and how to prevent it. FirstEnergy representatives will not call or email demanding immediate payment to avoid a same-day shutoff.• While FirstEnergy representatives often make courtesy calls to customers to remind them about an outstanding balance, they would explain how a payment can be made using the established payment options. They would never require a customer to purchase a pre-paid money card as the only acceptable means of payment.• FirstEnergy employees do not contact customers to request sensitive information such as social security numbers or bank account information.• Scammers often use Caller ID spoofing software to misrepresent the source of a phone call to further mislead and confuse their targets. Call-back numbers provided by these criminals often use greetings and hold messages that mimic legitimate businesses.• If customers have any doubts about the status of their electric service, they should call their utility company using the customer service phone number listed on the FirstEnergy website or printed on their invoice. Never dial the phone number the scammer provides.• Customers who suspect a scam should hang up the phone or close the door and call the local police then FirstEnergy.Realizing scammers feed off people’s fear of losing heat in the cold weather, FirstEnergy and dozens of other electric and gas companies are banding together for Utility Scam Awareness Week, held Nov. 17-23, to prevent customers from falling victim to scams this season. The annual awareness week is organized by Utilities United Against Scams – a group consisting of more than 100 utilities and related organizations – to educate the public about the ever-growing list of scams targeting utility customers.